Return & Refund Policy

At Mireqavo™, we want you to feel confident when shopping with us. This Return & Refund Policy explains when a return may be requested, how to start a return, who is responsible for return shipping costs, and how approved refunds are processed.

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1. Return Window

Eligible products may be returned within 180 calendar days after delivery.

To qualify for a return, the product must generally be:

• Unused and in the same condition in which it was received
• In its original packaging
• Complete with any included accessories or components
• Accompanied by valid proof of purchase or order information

Items that show signs of use, damage caused after delivery, or missing original components may not qualify for a standard preference-based return.

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2. How to Request a Return

Before sending any product back, please contact our customer support team at:

Email: service@mireqavo.com

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos when relevant

Our team will review your request and provide return instructions if the return is approved.

Please do not send an item back without first receiving return authorization and instructions from us.

Unauthorized returns may not be accepted or processed correctly.

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3. Return Address

Our business registration address is not necessarily our return warehouse.

Please do not send returns directly to our company registration address unless our customer support team specifically instructs you to do so.

After your return request is approved, we will provide the appropriate return warehouse address and any instructions required for your shipment.

This helps ensure that your return reaches the correct facility and can be processed without unnecessary delays.

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4. Preference-Based Returns

If you decide to return an eligible product because you:

• Changed your mind
• Ordered the wrong item
• No longer want the product
• Prefer a different product

you may request a return within the applicable 180-day return window.

For preference-based returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for preference-based returns.

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5. Damaged, Defective, Incorrect, or Materially Different Items

Please inspect your order after delivery.

If your product arrives:

• Damaged
• Defective
• Incorrect
• Missing significant components
• Materially different from the product description

please contact us at service@mireqavo.com as soon as reasonably possible.

Include your order number and clear photos or videos showing the issue when relevant.

After reviewing the information, we will provide an appropriate resolution, which may include:

• Replacement
• Refund
• Return arrangement

When the issue results from a damaged, defective, incorrect, or materially different item, we will provide the appropriate solution at no additional cost to the customer.

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6. Non-Returnable Items

Certain products may not qualify for return for health, safety, customization, or product-condition reasons.

Examples may include:

• Personalized or custom-made products
• Perishable goods
• Personal care or hygiene products once opened
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Items that have been used, altered, or damaged after delivery

Any product-specific return restrictions will be disclosed where applicable.

If you are unsure whether your product qualifies for a return, contact us before sending anything back.

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7. Sale or Promotional Items

Eligibility for returns on discounted or promotional products depends on the conditions disclosed at the time of purchase.

Unless a product is clearly identified as final sale or otherwise non-returnable before purchase, it will be handled according to the applicable terms of this Return & Refund Policy.

This does not limit any rights you may have under applicable consumer protection laws.

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8. Exchanges

If you would like a different product, size, style, or design, please contact us first.

Depending on the circumstances, the simplest process may be to:

1. Return the original eligible item
2. Wait for the return to be reviewed
3. Place a new order for the preferred product

If the product you received is incorrect, damaged, or defective, contact us before placing another order so we can review the issue and provide the appropriate solution.

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9. European Union Orders

If your order is delivered to a location where a statutory cancellation or cooling-off right applies, you may have additional rights under applicable consumer protection law.

For eligible European Union consumer purchases, this may include the right to withdraw from certain purchases within 14 days without providing a reason, subject to applicable exclusions and legal requirements.

Products returned under such rights should generally be unused and returned with their original packaging and included components where reasonably possible.

Nothing in this policy is intended to limit mandatory consumer rights that apply to your purchase.

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10. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Preference-Based Returns

For eligible returns resulting from a change of mind or personal preference, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Damaged, Defective, Incorrect, or Materially Different Items

If we confirm that the product was damaged, defective, incorrect, or materially different from its description, we will provide an appropriate return, replacement, or refund solution without requiring the customer to bear additional return costs.

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11. Return Inspection

Once a returned product arrives at the designated return facility, it will be reviewed to confirm that it meets the applicable return requirements.

The review may consider:

• Product condition
• Original packaging
• Included accessories
• Order information
• Reason for return

We will notify you when your return has been reviewed and let you know whether the refund has been approved.

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12. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once the returned item has been received and inspected, approved refunds are generally processed within:

5–10 business days

After we issue the refund, your bank, credit card company, PayPal, or other payment provider may require additional time to display the funds in your account.

The timing of that final posting is determined by your financial institution or payment provider.

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13. Refund Delays

If your refund has been approved but has not appeared after the expected processing period, please first check with your bank, card issuer, or payment provider.

If you still need assistance, contact us at:

service@mireqavo.com

Please include your order number and relevant refund information. Do not send complete credit card details or security codes by email.

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14. Order Cancellations

If you need to request an order cancellation, please contact us within 12 hours of placing your order.

Email:

service@mireqavo.com

Please include your order number and cancellation request.

We begin processing orders promptly. If an order has already entered advanced processing or has been shipped, cancellation may no longer be possible.

If the order cannot be canceled and remains eligible for return, you may request a return after delivery in accordance with this policy.

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15. Questions About Returns or Refunds

If you need assistance with a return, refund, damaged product, or other after-sales issue, please contact our customer support team.

Email: service@mireqavo.com
Phone: +86 13450378403
Business Hours: 9:00 AM – 10:00 PM

For faster assistance, please include your order number and a clear description of your request.

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